Warnings & Instructions

Your device is not designed or intended for use in any application or situation where failure of any kind of the device could lead to death, serious bodily injury, or severe environmental damage (“high-risk use”). If you elect to use your device for a high-risk use, you do so at your own risk.

Parts of your device are magnetic and may attract metallic items. To reduce the potential risk of sparks and resulting damage to your device, other objects, and/or possible personal injury, verify the electrical connection areas are free of metallic objects before interconnecting devices or charging connectors. Do not place magnetically sensitive devices, credit cards, other magnetic storage media near your device to reduce the potential for magnetic interference between your device and other devices, possible disruption of medical device operation, or corruption of magnetically stored data.

Radio-frequency emissions and magnetic fields from electronic equipment can negatively affect the operation of other electronic equipment, causing them to malfunction. Although your device is designed, tested, and manufactured to comply with regulations governing radio frequency emission in countries such as the United States, Canada, the European Union, and Japan, the wireless transmitters and electrical circuits in the device may cause unintentional interference in other electronic equipment.

Persons with pacemakers should always take the following precautions :-

• The American Heart Association recommends that a minimum separation of 15 cm (6 inches) be maintained between a wireless device and a pacemaker to avoid potential interference with the pacemaker.

• If you use your mobile device with a case or holder select one without metallic parts.

• Do not carry your device in a chest pocket.

• If you have any reason to suspect that interference is occurring immediately turn off your device.

Before boarding any aircraft or packing a wireless device in luggage that will be checked, remove the batteries from the wireless device (if removable) or turn the wireless device off (if it has an on/off switch). Listen for the in-flight announcement that tells you if you can use your device during a flight. In-flight wireless use is at the discretion of the airline.

Although your device has been tested for safety and compatibility, it contains a radio that could affect other electronic equipment or medical devices (such as pacemakers) under certain circumstances, causing them to malfunction and result in possible injury or death.

• Turn off your device in any location where instructed to do so.

• Follow all crew instructions while on an aircraft. Turn off your device and/or turn on airplane mode as instructed by the crew, including for any wireless devices packed in your luggage. Consult airline staff or the crew about using your device in flight.

• Follow all the facility rules and posted instructions in areas where cellular or wireless network use is prohibited.

Do not store or carry flammable liquids, gases, or explosive materials in the same compartment your device, its parts, and/or accessories.

Turn off your device, and do not remove or install battery chargers, AC adapters, or any other accessory for your device when you are in an area with potentially explosive atmospheres. Areas with potentially explosive atmospheres are often, but not always, posted and may include fueling areas or fuel service stations; below decks on boats or other vessels; fuel and/or chemical transfer and storage facilities; and areas where flammable chemicals or particles, such as grain dust or metal powders have collected in the air. In such areas, sparks can occur and cause an explosion or fire.

Your device uses disposable or rechargeable batteries. Improper use or misuse of disposable or rechargeable batteries may cause injury, death, property damage, and may damage your device or its accessories as a result of battery fluid leakage, fire, overheating, or explosion.

Battery fluid is corrosive and may be toxic. It can cause burns and may be harmful or fatal if swallowed.

To reduce the risk of injury when using disposable or rechargeable batteries :-

• Keep batteries out of the reach of children.

• Charge rechargeable batteries only with the charger provided with your device. Using an improper charging method may result in fire or explosion

• Immediately remove old, weak, or worn out batteries from your device. Recycle or dispose of old, weak, or worn batteries in accordance with local, regional, or national law or regulation

• Remove the batteries from your device before storing your device for an extended period.

• Avoid contact with battery fluid. If a battery leaks:

  • Keep the leaked fluid from touching your skin, eyes, clothes, or other surfaces. If the battery fluid contacts your skin, eyes, or clothes, immediately the affected area with water and contact your doctor or other medical provider as appropriate.

  • Carefully remove all batteries by reversing the battery installation instructions provided with your device.

  • Before inserting new batteries, thoroughly clean the battery compartment with a dry cloth, or follow the battery manufacturer’s recommendations for cleanup.

• We recommend that you use Microsoft approved battery packs. Replace the disposable or rechargeable batteries supplied with your device with batteries of the same type and rating.

• Do not disassemble, crush. crush, open, puncture, shred, short external contacts or circuits, expose to temperature above 40 °C (104 °F), or dispose of batteries in fire or water.

• Do not mix new and old batteries or batteries of different types (for example, carbon-zinc and alkaline batteries).

• Do not allow metal objects to touch the battery terminals on the device; they can become hot and cause burns.

• Do not carry or place batteries or battery packs together with other metal objects.

• Do not leave a battery-powered device in direct sunlight for an extended period.

• Do not immerse batteries in water or allow them to become wet.

• Do not use a battery if it has become wet. Do not attempt to dry a battery or battery pack with a hair dryer, in a conventional oven, or in a microwave oven.

• Do not connect batteries directly to wall outlets or car cigarette-lighter sockets.

• Do not strike, throw, step on, or subject batteries to severe physical shock.

• Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, expose to fire, explosion or other hazard.

• Do not recharge batteries near a fire or in extremely hot conditions.

• Dropping your device or its battery, especially on a hard surface, can damage the device and its battery. We recommend that you seek professional assistance to inspect your device if you believe damage has occurred.

• Never use a damaged battery. If your battery appears scratched, or nicked, immediately place it aside and dispose of it properly. Use of a damaged battery can cause electrical shorts, overheating, and other component failures.

Improper use of your device’s battery may result in fire or explosion. Do not heat, open, puncture, mutilate, or dispose of your device or its battery in fire. Do not leave or charge your device in direct sunlight for an extended period of time. Doing so may cause damage or melt the battery.

Microsoft recommends that you seek professional assistance for all other device repairs, and that you use caution if undertaking do-it-yourself repairs. Opening and/or repairing your device can present electric shock, device damage, fire, and personal injury risks, and other hazards.

The risk of fire, shock or damage to your Microsoft device during cleaning can be reduced by taking the following precautions :-

• Unplug all cables and turn your device off before cleaning.

• Only clean the exterior of your device.

• Clean your device with a dry cloth.

• For devices with fans, vents, ports or similar openings:

• Gently clean the exterior surface of the fan, vent or other opening to remove any dust buildup.

• Do not insert objects into the fan, vents, ports, or other opening.

• Do not attempt to clean connectors through immersion in liquids. Only gently wipe and dry with a clean cloth.

To reduce the risk of fire, shock or damage to your device, do not expose your device to rain, snow or other types of moisture. Do not use your device near water or in a damp or excessively humid location (e.g., near a shower, bathtub, sink, or swimming pool, or in a damp basement). To keep your device in prime operating condition :-

• Do not use your device near heat sources, food, excessive dirt, dust, oil, chemicals, or in strong direct sunlight.

• Do not place objects on top of your device.

• Use only attachments/accessories specified by Microsoft.

• For devices with fans, vents, ports or similar openings:

• Do not insert objects into the fan, vents, ports, kickstand slots and hinges, spaces around keys, or other openings.

• Do not allow dust to build up on the fan, vents or other openings.

• Do not place your device in narrow or cramped space.

• Do not dry your device with a hair dryer, clothes dryer, conventional, toaster, or microwave oven. If your device becomes wet, gently wipe the exterior with a clean, dry cloth.

To reduce the potential risk of injury or death due to distractions, do not use your device while driving, operating machinery, cycling, walking, or engaging in other activities that require your undivided attention. Using your device alone or with headphones or a headset (even if used only in one ear) while driving a vehicle or cycling is not recommended and may be prohibited in your community.

Always keep the volume on your headphones or headset low enough to hear people talking, sounds that might alert you to hazardous conditions, and better protect your hearing. Review and obey the laws and regulations in your community on the use of mobile devices when you drive or cycle. Other common-sense recommendations to reduce the risks associated with distractions include :-

• Never type, or review texts or emails.

• Never input navigation information.

• Never surf the web or do any other tasks that divert your attention.

Follow all setup and use guidelines and instructions provided for your device, its accessories, and the publisher of any software application or 2D or 3D content or experience ("content").

Failure to properly set up, use, and care for your device can increase the risk of serious injury, death, property damage, or damage to your device and its accessories.

An interpapillary distance (an eye measurement of the distance between your two pupils) between 51 and 74 is needed to correctly and comfortably view Holograms with HoloLens. This range accommodates most adults and children age 13 and older. HoloLens is not intended for use by children under age 13.

Do not place your device on uneven or unstable surfaces. Be sure to hold it securely when it is carried and not via an accessory, cable, or cord. Failure to hold your device securely could cause it to fall or hit a person or object, which could damage your device, damage other property, or cause personal injury.

Frequent or extended exposure to loud noise or sounds when using a headset or headphones can cause temporary or permanent hearing loss. Individual susceptibility to noise-induced hearing loss and potential hearing problems varies. Also, the sound volume produced by a device may vary depending on the nature of the sound, device settings, and the headset or headphones used. As a result, there is no single volume setting that is appropriate for everyone or for every combination of sound, settings, and equipment.

Here are a few common-sense recommendations to minimize your exposure to loud noises or sounds when using a headset or headphones with your device :-

• Minimize your time listening to loud sound. All of the sound you are exposed to each day adds up. At maximum volume, listening to music or other content on your device with a headset or headphones can permanently damage your hearing in 15 minutes. If you are exposed to other loud sounds also, it takes less time listening at high volumes to cause hearing damage.

• The more time you spend exposed to loud sounds, the more likely you are to damage your hearing. The louder the sound, the less time that is required to damage your hearing.

• Always turn the volume on your device down before plugging a headset or headphones into your device. Set the volume loud enough to hear clearly in quiet surroundings, and no louder.

• Do not increase the volume after you start listening. Your ears can adapt over time so that high volume sounds normal, but the high volume could still damage your hearing.

• Do not increase the volume to block outside noise. The combination of outside noise and sound from your headset or headphones can damage your hearing. Sealed or noise-canceling headphones can reduce outside noise so that you don’t have to turn up the volume.

• If you can’t understand someone nearby speaking normally, turn down the volume. Sound that drowns out normal speech can damage your hearing. Even with sealed or noise-canceling headphones, you should be able to hear nearby people speak.

• To minimize the potential for hearing damage, keep the volume low enough that you can carry on a conversation with people nearby.

• Headphones and headsets can attract dangerous objects like staples and paper clips. Always check your headset or headphones before use.

• Use of a headset or headphones while driving may be prohibited or restricted in your area; check your local laws and regulations for further information.

Finally, be aware of hearing loss symptoms. It’s a good idea to have your hearing checked regularly by an audiologist. Stop using a headset or headphones with your device and have your hearing checked if :

• You experience any hearing loss symptoms

• You hear ringing in your ears

• Your speech sounds muffled, dull, or flat.

This device is made of materials commonly used in wearable consumer electronic devices. However, certain people may develop skin irritation due to allergies or sensitivities. To reduce the risk of skin irritation :-

• Clean your device regularly.

• Avoid using lotions or other products under the portions of the device that contact your skin.

• Do not wear over injured skin.

• Where applicable, tighten the adjustment until snug, but not uncomfortably tight.

• If your skin becomes irritated, stop using device.

If symptoms are severe or persist, consult your physician.

Your device may become very warm during normal use. It complies with the user-accessible surface temperature limits defined by the International Standards for Safety (IEC 60950-1 and IEC 62368). To reduce heat-related concerns, follow these guidelines :-

• Use CAUTION when operating your device with a pillow, blanket or other soft material in contact with your device, because the material can block the airflow which may result in the device overheating.

• If your device gets uncomfortably warm, remove it and take a break.

• If your device is used for long periods, its surface can become very warm. While the temperature may not feel hot to the touch, if you maintain physical contact with the device for a long time, your skin might suffer a low-heat injury.

• Never place the power supply unit (PSU) for your device on furniture or any other surface that might be marred by exposure to heat since the surface of the PSU may increase in temperature during normal use.

Handle your Microsoft device with care. It is made of metal, glass, and plastic and has sensitive electronic components inside. Your device can be damaged if dropped, burned, punctured, or crushed, or if it comes in contact with liquid. If you suspect damage to your device or its battery, discontinue use of your device, as it may cause overheating or injury. Don’t use your device with a cracked screen, as it may cause injury. If you’re concerned about scratching the surface of your device, consider using a case or cover.

Some third-party accessories may be incompatible with your device or are potentially counterfeit, so we strongly recommend that you purchase and use original Microsoft or Microsoft-licensed devices or accessories only. Use of incompatible or counterfeit accessories, batteries, and charging devices could result in damage to your device and pose a possible risk of fire, explosion, or battery failure leading to serious injuries, damage to your device, or other serious hazards.

Good binocular vision is required to view stereoscopic 3D content. If you have a binocular vision disorder, such as strabismus (eye misalignment, crossed or wandering eye), you may not be able to view 3D content comfortably. A small percentage of people have a pre-existing binocular vision disorder that they might not be aware of until they try viewing 3D content. Consider consulting an eye doctor if you are not able to view 3D content clearly and comfortably.

Where available and correctly configured, the features on your device can be used to set up boundaries to help you avoid obstacles and aid in managing your surroundings.

Where available and correctly configured, the features on your device can be used to set up boundaries to help you avoid obstacles and aid in managing your surroundings.